Privacy Policy

Introduction

This notice informs you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

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We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

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We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

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We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

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Our policy complies with UK law accordingly implemented, including that required by General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

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Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

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When buying a service from us, we will direct you to the Fresha booking system, which has it’s own terms of service and privacy notice applied.

  

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.

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In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

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Certain types of personal data are considered more sensitive and so are subject to additional levels of protection under data protection legislation. These are known as ‘special categories of data’ and include data concerning your health, racial or ethnic origin, genetic data and sexual orientation.  We may process health information and lifestyle information when providing services to you.

 

Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

 

We may use it in order to:

• verify your identity for security purposes

• sell products to you

• provide you with our services

• provide you with suggestions and advice on products, services and how to obtain the most from using our website

 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

 

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

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Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

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Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

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Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

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If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

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We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

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You may withdraw your consent at any time by instructing us at info@ardyssabeauty.co.uk However, if you do so, you may not be able to use our website or our services further.

 

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

 

Where we process your information on this basis, we do so after having given careful consideration to:

• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

 

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our organisation or business

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage organisational or business risk

• protecting your interests where we believe we have a duty to do so

 

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

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For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

 

Information provided on the understanding that it will be shared with a third party

Our website may allow you to post information with a view to that information being read, copied, downloaded, or used by other people.

 

Examples include:

• posting a message to our forum

• tagging an image

• clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

 

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

 

We do not specifically use this information except to allow it to be displayed or shared.

 

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

 

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

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At the point of payment, you are transferred to a secure page on the website of Fresha, PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

 

Sending a message to Ardyssa Beauty

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

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We record your request and our reply in order to increase the efficiency of our business.

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We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

 

Information relating to a complaint you have made

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.

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If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

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We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

How do we store, use, share and disclose your information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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Information provided to Fresha or Insync (our booking applications) are subject to their own Terms and Conditions and their Privacy Policy, both of which will be found on their websites.

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Information provided during consultation will be recorded on your client record. Hard copies will be stored in a locked storage system. Electronic records will be stored in an encrypted format on Microsoft One Drive. Access is restricted to those with involvement in Ardyssa Beauty.

 

How long do we keep information relating to you?

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;

• to comply with other law, including for the period demanded by our tax authorities;

• to support a claim or defence in court. 

 

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

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Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

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Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

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Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

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If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

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We use cookies in the following ways:

• to track how you use our website

• to record whether you have seen specific messages we display on our website

• to keep you signed in our site

• to record your answers to surveys and questionnaires on our site while you complete them

• to record the conversation thread during a live chat with our support team

 

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our site, or may otherwise adversely affect your user experience.

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Please note that some third party services placing cookies or utilising other tracking technologies through our site may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.

 

What happens if this policy needs to be updated?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

 

Who should you speak to if you have any questions?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us:

• via email: info@ardyssabeauty

• by telephone: 07359468188